We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused as a skein with its original band and in its original packaging. You’ll also need the receipt or proof of purchase.
Several types of goods are exempt from being returned;
- - Sale items
- - Gift cards
- - Downloadable products
- - Pre-Orders
- - Club subscriptions
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We advice you to opt for tracked return shipments. The risk involved with choosing uninsured and/or not trackable shipping is for the customer.